NextEyeExam ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our booking platform.
1. Information We Collect
We only collect the information absolutely necessary to facilitate your appointment and issue your reward.
- Personal Information: Name, email address, and phone number provided during the booking process.
- Appointment Data: Your preferred appointment times and the specific clinic you select.
- Verification Media: Photographic uploads of clinic receipts used solely to verify attendance and process rewards.
- Automated Data: IP addresses, browser types, and standard analytics data collected via cookies to optimize our marketing campaigns.
2. How We Use Your Information
We use the information we collect primarily to act as a bridge between you and your healthcare provider. Specifically, we use it to:
- Transmit your booking request to your chosen optometry clinic.
- Verify your appointment attendance via receipt analysis.
- Email your $50 digital reward.
- Contact you regarding updates, confirmations, or issues with your booking.
3. How We Share Your Information
We do not sell your personal data to third-party data brokers.
We only share your information in the following specific circumstances:
- With Your Chosen Clinic: When you request an appointment, we share your name, phone number, email, and preferred times with that specific independent clinic so they can schedule your exam.
- With Fulfillment Partners: We share your email address with our digital reward fulfillment partner (e.g., Tremendous) strictly for the purpose of issuing your gift card.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Data Security & Retention
We use enterprise-grade cloud architecture with Row Level Security to protect your personal information. Receipt images are stored in secure cloud buckets and are only accessible by our verification team. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and accounting obligations.
5. Your Rights (PIPEDA Compliance)
As a resident of Canada, under PIPEDA, you have the right to request access to the personal information we hold about you and to request that we correct or delete it. To exercise these rights, please contact us.